FAQS
FAQS
Frequently Asked Questions…
We’ve answered some of the most common questions that may help you in choosing k9 services! to take care of your dog. If there is anything else you’d like to know, please feel free to contact us
General
How much do you charge?
We provide a variety of services. Please see services page for our full list of services & prices.
Are you insured?
Yes we are fully insured by clivertons pet insurance for Public Liability, Professional Indemnity, Loss/Theft of Keys, Care Custody & Control of Animals, Custodial Responsibility.
What do I do if I need to cancel?
Please provide us with 48 hours notice via telephone/text/email.
What do you do in case of an emergency?
In the unlikely event of an emergency we will contact you (or your designated emergency contact) right away. If this is not possible we will contact your veterinarian on your behalf. Our personal vets that we are registered with is pritchards vets in denbigh
What services do you provide for a puppy?
We love puppy care! When your pup is very young, too young to go out yet, we can arrange to pop in to see them several times a day if you are out. We can feed them, play with them & clean up any accidents. Once they are old enough to go out, we can build them up from short to longer walks and help with that all important socialisation.
Can you administer my dog’s medication?
Yes. We’re not medically qualified, but we can administer your pet’s medication orally if and when required.
Walking Service
Will I meet my dog walker?
Yes of course – we always insist on meeting all of our clients face to face before we work with them.
How many dogs are walked at any one time?
Your dog maybe in a small group of up to 2-4 well behaved, sociable dogs.
Do you arrange picking up and dropping off the dogs?
Yes
Do I need to be home when you collect or drop off my dog?
No. It is of course your choice, but we are fully insured to hold a key and will pick up & drop off your dog whilst you are out.
Will my dog be supervised at all times?
Yes, always.
Where do you walk?
We vary our routes on a daily basis, but in general we walk around the parks,beaches & lakes.
What happens if my dog doesn’t get on with another dog?
We always introduce all of the dogs we walk very carefully in a safe place to do so. We also ‘vet’ all of the dogs we care for to ensure that their temperament is suitable for social walking. If however, in exceptional cases, your dog does not get along with the other dogs in the group we will offer one to one walks
I only require occasional walks for my dog, not every week or every day, can you help?
Yes of course. It’s always best to book us as far in advance as possible. Please give us a call on 07765358860 or email us to enquire.
What happens in bad weather?
We get wet!! We will still go out whatever the weather – the dogs don’t mind and neither do we! If your dog likes to wear a coat then just leave it out for us. It’s also very handy if you are able to leave a clean dry towel out for us to give them a rub down before we hand them back. If of course the weather is dangerously bad, or your dog really doesn’t like bad weather, walks may be cancelled.
Do you walk dogs off the lead?
Only with your permission and only in a safe environment where they are free from roads and other hazards.
When are you available to walk my dog?
We arrange our daily dog walks in slots throughout the day.
Doggy Daycare Service
I start work early and don’t come back home until the evening, can I use your services?
Yes, most of our clients work full time. We hold the keys to our clients homes and collect/deliver dogs when they are not there.
Do I need to pay extra for collection and delivery?
No you do not – Mon to Fri morning collections and afternoon deliveries are included in the price provided you live in the areas we cover We can organise it outside of those times and area, however that would be charged extra, please contact us
My puppy is very small, is there a minimum age that you accept at the daycare?
Sending your puppy to a doggy daycare is the best thing you can do for it! Your pup will socialise from the very young age and learn “how to be a dog”, being exposed to other dogs will teach them vital social skills with other dogs and humans. There is no minimum age to attend our daycare, however puppy has to be fully vaccinated before being allowed in.
What does the day look like?
We collect dogs between 8.30-10.30am depending on your location. After they arrive at the daycare the fun begins! Some of the dogs stay there all day, playing with each other, some of them also go for a long walk throughout the day (we always start from NOT taking new dogs to the park so they get to know us and get used to being in our company, then it’s entirely up to owner’s decision – our daycare is unique in providing more than enough of exercise for most dogs). If your dog is a young puppy we might let him nap a few times a day, to allow rest and prevent him from exhaustion at the end of the day full of playing! We start drop offs around 4.45pm, this is the earliest you can expect your dog to be home. or you can drop off and pick up any time from 8am to 8pm
Are your insured?
We are fully insured with clivertons pet insurance
What sorts of dogs do you look after?
ALL OF THEM. Big ones, small ones, young ones, old ones… We look after and love them all. This is the most amazing thing about k9 services nw you can be assured that your dog will be the most social dog in the neighbourhood!
Can I visit your daycare?
Absolutely! We are the best place for your dog and we are very happy to show it! Please use our contact page to book an appointment. cold drop ins are not allowed due to dogs’ safety and our neighbours’ barking concerns.
Are there any aggressive dogs at the daycare?
No. Every single one of the dogs attending the daycare has to come for a trial day when they are closely observed so we can check whether he or she is a good match for the rest of our dogs and it does happen that we have to say NO.
So what do I have to do to start using our services?
Best way is to send me an email racheltulsie28@gmail.com mention what services you are after and when would be the convenient date to organise the trial. You will hear back from me as soon as possible. We will send you a link to our registration forms which you will have to fill in before the first day. Please be aware that we will not allow your dog to come to our daycare without a proof of up to date vaccinations!
Doing what you do must be the best job in the world?!
Yes it is!
Home Board
Can I bring my dog to meet you before he comes to stay?
Yes. We always insist on a meet and greet before any booking is confirmed. This is to ensure that all the dogs get along and that you are happy with the service we provide. Please bring your vaccination card to the Meet & Greet.
Does my dog need to be vaccinated?
Yes. All dogs must be fully vaccinated for the period of boarding also up to date with thier flea and worming treatment.
Does my dog need to be microchipped?
Yes. As of April 6th 2016 it became law to have your dog microchipped. The chip number should be on your vaccination record, if it is not you will need to provide proof that your dog is chipped.